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Govin Milk

Terms & Condition

Last Updated:  July 2026

Welcome to Govin Milk! These Terms and Conditions govern your use of our website, mobile application, and milk delivery/subscription services provided by Govindah Ventures LLP

Please read these terms carefully. By accessing our platform, placing an order, or subscribing to our services, you agree to be legally bound by the terms outlined below.

1. Eligibility

Our services are currently available only within select geographical areas in India.

  • You must be competent to contract within the meaning of the Indian Contract Act, 1872. Persons who are "incompetent to contract" (including minors, un-discharged insolvents, etc.) are not eligible to use our platform.

  • By using this service, you represent and warrant that you are at least 18 years of age and possess the legal authority to enter into a binding agreement.

2. Promotional Trial Offer Eligibility

  • One Offer Per Household: The promotional trial offer is strictly limited to one offer per customer, household, address, mobile number, and/or device.

  • Duplicate Accounts: Any additional accounts created to claim the promotional offer will be considered duplicate accounts and will not be eligible for the promotion.

  • Verification & Cancellation: The company reserves the right to verify eligibility and to cancel any orders or accounts deemed duplicate or fraudulent without prior notice. By registering and placing a promotional order, you explicitly agree to these terms.

3. Subscriptions and Order Management

When you subscribe to Govin Milk, you consent to receive regular deliveries based on your selected plan (daily, alternate days, weekly, or monthly).

  • Flexibility: You have full control over your subscription. You can easily pause, modify, or cancel your subscription at any time through your account settings on our website or mobile app.

  • Plan Details: Specific details regarding delivery schedules, plan types, and subscription fees are accessible directly on our app and website.

4. Delivery Schedules and Cutoff Times

To ensure seamless service and maximum freshness, all deliveries and order modifications adhere to the following schedule:

  • Daily Cutoff Time: 5:00 PM is the strict cutoff time for placing, modifying, pausing, or canceling an order for the next day's delivery.

  • Delivery Window: Deliveries are scheduled between 5:00 AM and 7:30 AM.

  • Customer Responsibility: Subscribers are responsible for ensuring a safe and accessible drop-off location or having someone available to receive the delivery during the delivery window.

  • Spot Cancellations: Cancellations or modifications requested after the 5:00 PM cutoff time cannot be processed for the next day's delivery, and the order will be charged as scheduled.

5. Payments and Billing

  • Automated Billing: Subscription fees are automatically billed according to your selected plan and billing cycle.

  • Payment Methods: We accept diverse, secure payment options, including credit/debit cards, UPI, net banking, and digital wallets via our integrated payment gateway.

  • Price Adjustments: Subscription prices and product rates are subject to change. However, we believe in complete transparency; subscribers will always receive prior notification of any price adjustments before they take effect.

6. Termination of Service

We reserve the right to suspend or terminate your subscription, account, or access to our services immediately, without prior notice, if you violate any terms of this agreement, engage in fraudulent activity, or abuse our promotional offers.

7. Communication Consent and DND Policy

By registering with Govin Milk, you authorize Govindah Ventures LLP and its third-party service providers to contact you via SMS, phone calls, WhatsApp, email, or push notifications regarding your orders, subscriptions, alerts, and commercial offers.

  • You agree to receive these communications even if your mobile number is registered with the National Do Not Call (DND) Registry / National Customer Preference Register (NCPR).

  • You confirm that you will not hold Govindah Ventures LLP or its partners liable under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010.

  • Opting Out: You may opt out of promotional communications at any time by emailing our support team at [email protected] or calling our helpline. (Note: Transactional and delivery-related messages will continue as necessary for service fulfillment).

8. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes, claims, or legal proceedings arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts in Indore, Madhya Pradesh.

Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us: